Successful Sales
Sales is an art that requires concentrated effort and delivery of quality service that leads to comfortable clients who buy.
This series is all about the individual techniques and collaborative teamwork required to delight customers, make sales and meet revenue targets all at once.
Role-plays, discussions, debates, quizzes, team and solo-exercises are utilised to engage participants, and Natasha’s down-to-earth delivery style is peppered with stories and scenarios from her 38 years of sales and service experience in retail, hotel, restaurant, tourism and call centres.
Topics Covered
Service as a Platform for Sales
When a professional understands that sales are generated from customers who are happy with the service they receive, they will stop the ‘hard sell’ and begin to provide quality service that leads to sales.
Sales Theories & Techniques
An introduction to the top sales theories and techniques for attendees to try on and select which fits them and their business through role plays and practise.
Up & Cross Selling
A practical and useful session demonstrating how to increase sales using a variety of techniques.
Closing a Sale
Every sales professional requires the ability to confidently close a sale, even when faced with objections – this module ensures they have it.
Delivery
Delivery of this series is most effective in
two x 4-hour or four x 2-hour sessions
with a maximum of 12 participants.
Feedback
" It was the best class I've been to, very informative and keeps me wanting to be better at doing sales"
- Feedback from anonymous participant at Sammys
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